If your email services are provided by Dan Ashton Websites, you may use the below settings to access your emails on your computer or laptop.

Sending Emails to Hotmail & selected other Microsoft related accounts

In some cases, you may notice emails sent to Hotmail and other Microsoft email addresses are returned. These accounts have very specific anti-spam filters that can reject emails sent from mail accounts on shared servers such as yours, or through certain internet provider IP’s where one other user has been blacklisted. This is not a direct fault of your own website or email account.

These issues are usually detected and resolved, but it can take several days or even weeks for services to resume normally. If this becomes a frequent issue for you, it may be necessary to use an alternative method for sending and receiving emails to effected accounts.

Short term, you may need to use an alternative email account to send and receive emails to and from a Hotmail or other effected address. For example, you can create a free email account with GMAIL if you don’t already have one and leave your current email account unchanged.

Long term, you may want to swap to a business email provider such as https://www.ionos.co.uk/ for example, which has dedicated mail servers and support teams for professional business email accounts. Alternatively, create a free GMAIL account for your website and use that to send and receive future emails. In both cases, your existing email address can still be used, but bare in mind you will no longer have access to your current mail box. Therefore, before changing your email options, make sure you have any important emails downloaded and / or saved to your PC.

Accessing Your Emails Online

You can send and receive new emails by signing into your webmail account from almost any PC, Laptop, Phone or Tablet that is connected to the internet. This is useful for when your normal method of accessing your emails is unavailable.

To access your webmail account, go to http://webmail.gridhost.co.uk and enter your email address and password.

Please note that you should NOT use webmail as a permanent method of sending, receiving or storing emails as they are usually only stored in your webmail account for a limited period, and subject to deletion at any time.

Please ensure you set up email software on your PC, Laptop or other devices to send, receive and save emails using the details below. 

Sending and Receiving Emails

To ensure your emails are saved and backed up – you should use a proper email program on your Laptop or PC using the below POP3 settings. When set up correctly, this will also prevent your mail box from becoming full, which may result in new emails being rejected and effect the speed of your website.

Most computers or laptops will have an email program pre-installed such as Outlook or Mail. If you do not already have an email program installed by default, you can download Thunderbird for free here .

You may wish to consult an IT expert or the relevant support service / forum for your chosen email software if unsure about setting up emails yourself.

  • Email Address – The email address created for you by Dan Ashton, eg john@yourwebsite.co.uk
  • Incoming POP3 Mail Server – mail3.gridhost.co.uk
  • Incoming Username – Your email address (as above)
  • Incoming Password – Email password as provided by Dan Ashton
  • Incoming Port Number – 995
  • Outgoing SMTP Mail Server – mail3.gridhost.co.uk
  • Outgoing Username – Your email address (as above)
  • Outgoing Password – Email password as provided by Dan Ashton
  • Outgoing Port Number – 465
  • Turn SSL on. (SPA off)
  • SMTP Authentication: On (On some devices, select “Use same password as incoming server” or “Password” mode)

IMAP

Some devices, especially mobile phones and tablets may require IMAP settings as below

  • IMAP Server: mail3.gridhost.co.uk
  • IMAP Port: 993
  • SSL: On
  • SPA: Off